FAQ
Questions
- Help, I lost my receipt! Now how do I get my rebates?
- If I'm asked to send the original "UPC", what does that mean?
- I forgot to send in for my rebate and now it has expired. If I send it in late, will I be able to get
my rebate? - How do I check on the status of my rebate?
- I purchased the product that I am submitting a rebate for online and did not receive a receipt. Can I
still receive a rebate? - I checked the status of my rebate and it states that my submission is invalid. What do I need to do to
receive my rebate?
Answers
Help, I lost my receipt! Now
how do I get my rebate?
Not to worry. We've come a long way from the days of handwritten receipts and carbon copies! Most stores can reprint you a receipt, especially if you paid with a credit card and know the exact date of your purchase.
If I'm asked to send the original "UPC", what does that mean?
 |
This means you need to send the original product barcode, usually found on the packaging. But some boxes may have several different looking barcodes, and it can get confusing! If you are unsure, ask someone at the store or call the customer service number on your rebate form. |
I forgot to send in for my rebate and now it has expired. If I send it in late, will I be able to get my rebate?
Promotions such as rebates are carefully planned for very specific timeframes. If the postmark date has passed for your rebate, unfortunately you will not qualify. But truthfully, what makes a rebate special is the fact that they aren't offered all the time - so check your dates and apply promptly!
How do I check on the status of my rebate?
Checking the status of your rebate is easy. You can check the status of your rebates by simply clicking on Track Your Rebate and completing the requested information. If you prefer to call to get the status of your rebate, you may utilize our automated voice response service to quickly get the status of your submission. To utilize this service, simply dial the toll-free number provided on your rebate form.
I purchased the product that I am submitting a rebate for online and did not receive a receipt. Can I still receive a rebate?
Qualifying purchases made online should have been accompanied by a packing slip. For these purchases, the packing slip may be used as the receipt.
I checked the status of my rebate and it states that my submission is invalid. What do I need to do to receive my rebate?
If your rebate is invalid due to missing information such as original UPC or other proof of purchase, you may submit the missing information to:
OfficeMax Rebate Program
Resubmission Department
P.O. Box 028516
Miami, FL 33102-8516
Be sure to include your name, address, phone number and tracking number.